Shipping Policy

Last Updated: 27 Sep 2025

Welcome to Honeeza, Pakistan’s Trusted Pure Honey Brand.
We are committed to delivering 100% pure and natural honey safely, quickly, and reliably across Pakistan.
This Shipping Policy explains how your orders are processed, delivered, and tracked.

1. Shipping Coverage Across Pakistan

We deliver honey to all major cities and remote areas in Pakistan, including:

  • Karachi, Lahore, Islamabad, Peshawar, Quetta

  • Hyderabad, Multan, Gujranwala, Faisalabad

  • AJK, GB, villages & small towns

2. Shipping Partners

We ship through trusted logistics partners such as:

  • Leopards Courier

  • TCS

  • M&P (Call Courier)

These companies ensure secure, temperature-safe, and reliable delivery for fragile items like glass jars.

3. Shipping Time

Shipping time depends on your location:

Major Cities:

1–3 working days

Remote Areas:

3–7 working days

During peak seasons (Ramzan, Eid, Winter), delivery may take slightly longer.
We always update customers if delays occur.

4. Order Processing Time

Orders are processed within:

24 hours (Monday to Saturday)

Orders placed after 6 PM are processed the next working day.

5. Shipping Charges

Shipping charges depend on weight and location:

  • Flat rate: PKR 200 – 300 in most cities

  • Orders above PKR [3500] → Free Shipping

6. Packaging & Product Safety

Your honey jar is packed with:

  • Multi-layer bubble wrap

  • Break-proof corrugated box

  • Tamper-proof sealed lid

We take extra care because honey jars (especially glass) are fragile.

7. Shipping Confirmation & Tracking

Once your order is shipped, you will receive:

  • SMS/WhatsApp update

  • Tracking ID

  • Courier link for live parcel tracking

You can always check delivery status using your tracking number.

8. Incorrect Address or Failed Delivery

Your parcel may be returned if:

  • Wrong address/phone number was provided

  • Courier could not reach you after multiple attempts

  • Customer refuses to receive the parcel

In such cases, the customer may be asked to pay shipping charges again for re-delivery.

9. Delivery Issues (Lost/Damaged Parcel)

If a parcel is:

  • Lost by courier

  • Damaged/leaked during transit

  • Incorrect item received

We will:

✔ Reship the order free of cost

— or —

✔ Issue a full refund (according to Refund Policy)

We require proof: photos/videos of the damaged parcel.

10. International Shipping

Currently, we do not ship internationally.
Soon, we aim to introduce honey shipping to the UAE, Dubai, UK, Germany, Australia & Europe.

11. Contact for Shipping Support

For privacy questions, complaints, or account removal:

Honeeza – Customer Support
📧 Email: info@honeeza.com
📞 Phone: +92 324 7844963
🕒 Hours: 10 AM to 7 PM (Mon–Sat)

12. Updates to Our Shipping Policy

We may update this policy anytime to improve customer experience and comply with logistics standards.