Terms & Conditions

Last Updated: 27 Sep 2025

Welcome to Honeeza. By accessing or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By accessing this website, browsing, or making a purchase, you confirm that:

  • You have read and understood these Terms.

  • You agree to be legally bound by them.

  • If you do not agree, please discontinue using the website.

2. Eligibility

To place an order:

  • You must be at least 18 years old.

  • You must provide accurate contact and shipping information.

We reserve the right to refuse service to anyone for any reason.

3. Product Information

We strive to provide accurate product descriptions, images, pricing, and availability.
However:

  • Colors, packaging, and appearance may vary slightly.

  • Product availability may change without notice.

  • We do not guarantee that descriptions are error-free.

4. Pricing & Payments

  • All prices listed on the website are final and inclusive/exclusive of applicable taxes (update depending on your business).

  • Prices may change without prior notice.

  • We accept a range of payment methods (Cash on Delivery / Cards / Bank Transfer).

  • By providing payment information, you confirm that you are authorized to use the payment method.

5. Orders & Acceptance

After placing an order:

  • You will receive an order confirmation email.

  • This confirmation does not guarantee acceptance; we may cancel or limit the order.

Reasons for order cancellation may include:

  • Incorrect information

  • Out-of-stock items

  • Payment failure

  • Suspicion of fraudulent activity

6. Shipping & Delivery

  • Delivery times are estimates and may vary based on location, courier delays, weather, or unforeseen circumstances.

  • We are not responsible for delays caused by third-party courier services.

  • Risk of loss passes to the customer once the order is handed over to the courier.

7. Returns, Refunds & Replacements

Please refer to our full Refund & Return Policy for detailed terms.

In summary:

  • Returns/replacements are allowed only under specific conditions.

  • Consumable products like honey can only be returned if unopened and in original condition.

  • Refund approval is at our discretion.

8. User Responsibilities

You agree:

  • Not to misuse the website.

  • Not to attempt unauthorized access, modify content, or interfere with website functionality.

  • To provide correct information during checkout.

9. Intellectual Property

All content on this website—including the Honeeza name, logo, branding, designs, images, descriptions, and content—is owned by us and protected by copyright and trademarks.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify
    any part of the website without written permission.

10. Limitation of Liability

Honeeza shall not be held liable for:

  • Any loss or damages arising from the use of our website.

  • Issues caused by delays, courier mishandling, or third parties.

  • Any allergic reactions or misuse of products. Please check product ingredients before use.

To the maximum extent permitted by law, our liability is limited to the price paid for the product.

11. External Links

Our website may contain links to third-party websites.
We are not responsible for:

  • Their content

  • Their accuracy

  • Any loss or damage resulting from visiting them

12. Indemnification

You agree to indemnify and hold Honeeza harmless from any claims, losses, damages, or liabilities arising from:

  • Your misuse of the website

  • Violation of these Terms

  • Violation of any laws or third-party rights

13. Changes to Terms

We may update or modify these Terms at any time without prior notice.
Continued use of our website means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of Pakistan (or update your preferred jurisdiction).
Any disputes will be handled in courts located in your region.

15. Contact Information

If you have questions about these Terms, contact us at:

Honeeza – Customer Support
📧 Email: info@honeeza.com
📞 Phone: +92 324 7844963
🏬 Address: Swabi KPK